I cancelled a dental appointment last week. I did it because of DH's job change our insurance wasn't processed yet, though it would be eligible from his start date. I just wanted to confirm that the procedures would be covered and what my out-of-pocket costs would be.
The Dental Office assured me the would work on the billing later. I said no and I was cancelling the appointment. They said it would all work out and I was very uncomfortable with that. These were the people who wanted to do 3 crowns, multiple fillings, etc. I said no, so the receptionist said she would have to charge me a cancellation fee. I said "fine", expecting it to be $25-100.
Nope it was $350 to cancel the appointment. Which is an outrageous price. Of course turns out after I called my insurance company today, if I had gone, the dental office lied to me and they were not a "in-network" provider. So the procedures, 2 crowns, would not have been covered by the insurance. Instead it would have been $3k+ out-of-pocket. So the dental office blatently lied to me.
So now I have to go and argue with them over the cancellation fee, which I feel is outrageous. It is ridiculous that they are allowed to get away with this. But they are. I am going to call them tomorrow and ask about reducing the bill. I also am contacting the state board and reporting them to the BBB.
We shall see what happens...