Wednesday, April 04, 2007

Customer Service Nightmare

Have you ever complained about a company? Well my rant for today is my experience shopping at Walgreens. They were absolutely horrific. The fact they were completely out of their sales stock was not a big deal. I would have dealt and been okay with it. But when I went to check out, it turned a bad experience into a nightmare.

I've worked before in customer service jobs like waiting tables, selling clothes, etc. So I know how difficult customers can be. I try and be pretty easygoing and cool because of it. But because I've worked these jobs, I am definitely more picky.

I tip 20% or better depending on the service. BUT I also walk out without tipping too. When that happens there is usually a reason and I talk to the manager or supervisor before leaving and explain why I am not leaving a tip. The service was poor, food was wrong, etc. They usually are very understanding, what happens to the poor waiter/waitress I'm not sure. But I don't care. Because when I worked those jobs I made sure I was nice, friendly and on top of things. I made a point of doing so because I lived on the tips.

Today at Walgreen's my experience was miserable. The main problem was the cashier. She was god-awful rude, obnoxious, etc. There aren't enough words to describe her behavior. She yelled at me for grabbing the wrong item I wanted to use with a coupon. Then she decided to yell more when I said I didn't want it. She yelled for the manager, said nasty words. She also said to me "I work in a grocery store, this is a great deal, just buy it." I said no thank you. She was so angry about having to void the transaction she kept complaining about my refusal to buy the canned Tuna.

I asked for a raincheck and she says, why bother, we normally don't carry that item. She then gets upset when I say please give me it, and then she gets out the raincheck pad and does it. But she's arguing with me the entire time, saying it's stupid and why bother. I didn't know what to make of her.

Then I bought a dog treat with a coupon but it didn't ring up the expected price. I was a bit miffed so I asked about it. She yelled at me it was right and tough luck. At this point I gave up and bought the damn item and left. I was so pissed though that it's still bothering me. That this woman could actually work there and have a job.

I can't believe the woman has such nerve. It was so aggrevating. I'm still seething over it. I can't decide what to do. I already called the survey and gave them a bad response. I also am debating taking the item back and demanding the right price. But I'm thinking I should call first? But I'd hate to get her on the phone, she's just so aggravating.

Is this how customer service is happening nowadays? What's going on?


frugal zeitgeist said...

Sounds like a conversation with the store manager is in order.

You and I had very similar posts today. Check out my story; I feel your pain.

shawna said...

I have had similar experiences and each time I think - there are a lot of people that would love this job, so why hasn't this rude person been fired?!? It's amazing really.

Anonymous said...

I try to never get all that upset at anyone. I never know what's going on in their life that day. It's really tough sometimes, but I try to not let things bother me. I find I waste a lot of time and energy worrying about it.


The Digerati Life said...

Wow that sounds awful! I would have called the manager. I would pursue it with management if this behavior has bothered you even after you've left the establishment. Some ppl don't deserve their jobs really.