Wednesday, April 04, 2007

Customer Service Nightmare

Have you ever complained about a company? Well my rant for today is my experience shopping at Walgreens. They were absolutely horrific. The fact they were completely out of their sales stock was not a big deal. I would have dealt and been okay with it. But when I went to check out, it turned a bad experience into a nightmare.

I've worked before in customer service jobs like waiting tables, selling clothes, etc. So I know how difficult customers can be. I try and be pretty easygoing and cool because of it. But because I've worked these jobs, I am definitely more picky.

I tip 20% or better depending on the service. BUT I also walk out without tipping too. When that happens there is usually a reason and I talk to the manager or supervisor before leaving and explain why I am not leaving a tip. The service was poor, food was wrong, etc. They usually are very understanding, what happens to the poor waiter/waitress I'm not sure. But I don't care. Because when I worked those jobs I made sure I was nice, friendly and on top of things. I made a point of doing so because I lived on the tips.

Today at Walgreen's my experience was miserable. The main problem was the cashier. She was god-awful rude, obnoxious, etc. There aren't enough words to describe her behavior. She yelled at me for grabbing the wrong item I wanted to use with a coupon. Then she decided to yell more when I said I didn't want it. She yelled for the manager, said nasty words. She also said to me "I work in a grocery store, this is a great deal, just buy it." I said no thank you. She was so angry about having to void the transaction she kept complaining about my refusal to buy the canned Tuna.

I asked for a raincheck and she says, why bother, we normally don't carry that item. She then gets upset when I say please give me it, and then she gets out the raincheck pad and does it. But she's arguing with me the entire time, saying it's stupid and why bother. I didn't know what to make of her.

Then I bought a dog treat with a coupon but it didn't ring up the expected price. I was a bit miffed so I asked about it. She yelled at me it was right and tough luck. At this point I gave up and bought the damn item and left. I was so pissed though that it's still bothering me. That this woman could actually work there and have a job.

I can't believe the woman has such nerve. It was so aggrevating. I'm still seething over it. I can't decide what to do. I already called the survey and gave them a bad response. I also am debating taking the item back and demanding the right price. But I'm thinking I should call first? But I'd hate to get her on the phone, she's just so aggravating.

Is this how customer service is happening nowadays? What's going on?

4 comments:

frugal zeitgeist said...

Sounds like a conversation with the store manager is in order.

You and I had very similar posts today. Check out my story; I feel your pain.

shawna said...

I have had similar experiences and each time I think - there are a lot of people that would love this job, so why hasn't this rude person been fired?!? It's amazing really.

limeade said...

I try to never get all that upset at anyone. I never know what's going on in their life that day. It's really tough sometimes, but I try to not let things bother me. I find I waste a lot of time and energy worrying about it.

-limeade
http://fiscalmusings.blogspot.com

The Digerati Life said...

Wow that sounds awful! I would have called the manager. I would pursue it with management if this behavior has bothered you even after you've left the establishment. Some ppl don't deserve their jobs really.